Shipping & Returns
Straight answers on getting your gear, and on sending it back if it's not right. No fine print you have to hunt for.
How shipping works
Orders placed before 1pm ET ship the same business day. Everything ships from our Stuttgart warehouse via tracked courier, with a confirmation email the moment it's on the way.
| Method | Delivery time | Cost |
|---|---|---|
| Standard | 2–5 business days | $6 (free over $75) |
| Express | 1–2 business days | $16 |
International shipping
We currently ship to the EU, UK, Switzerland, Canada, and Australia.
| Region | Delivery time | Cost |
|---|---|---|
| EU / UK | 4–8 business days | $14 (free over $150) |
| Switzerland | 5–9 business days | $18 |
| Canada / Australia | 7–14 business days | $24 |
Import duties and taxes are set by your destination country and are the customer's responsibility — they aren't included in the shipping cost above.
Exchanges
Need a different size or color? Start an exchange the same way you'd start a return, and note the item you'd like instead. Exchanges ship free once your original item is received and checked in — no need to pay for shipping twice.
- Exchanges are subject to stock availability at the time your return is processed.
- If the item you want is out of stock, we'll issue a refund instead and let you know.
What can't be returned
- Items marked Final Sale, including numbered pieces from limited drops like the Iron Standard Kit.
- Worn, washed, or altered items without original tags attached.
- Gift cards.
Refunds are issued to your original payment method within 5–7 business days of us receiving your return. Shipping costs on the original order aren't refunded unless the return is due to our error.
How to return something
Four steps, 30-day windowStart your return
Use the returns portal linked in your shipping confirmation email, or reach out with your order number.
Print your label
We'll email a prepaid return label. Domestic returns are free; international returns deduct a flat $8 from your refund.
Pack it up
Original tags attached, unworn and unwashed, in the original or similar packaging.
Drop it off
Hand it to any carrier location. You'll get a confirmation email once it's checked in at our warehouse.
Common questions
Can I change my shipping address after ordering?
If your order hasn't been handed to the carrier yet, contact us right away and we'll update it. Once tracking is active, we're no longer able to redirect the package ourselves — you'd need to contact the carrier directly.
My tracking hasn't updated in days — what do I do?
Carrier scans can lag, especially across borders. If tracking hasn't moved in 5 business days, reach out and we'll open a trace with the carrier on your behalf.
Do you offer store credit instead of a refund?
Yes — at checkout in the returns portal you can choose store credit instead of a refund to your original payment method. Store credit is issued instantly once your return is checked in, rather than waiting on the 5–7 day refund window.
What if my item arrives damaged or wrong?
That one's on us. Contact us within 7 days of delivery with a photo of the item, and we'll send a replacement or refund at no cost to you, no return required in most cases.
Do limited drop items ever get restocked?
No — numbered pieces like the Iron Standard Kit are produced once, in the stated quantity, and are not reproduced. Sign up for restock alerts to hear about the next drop.